We typically answer all emails within one (1) to three (3) business days. We appreciate your patience and understanding as response times may be longer than usual during the holiday season. MS Customer Care can also be reached by phone at 1-800-374-2744 Monday through Friday from 6am to 6pm PST and Saturday 7am to 1pm PST.
(Customer Care will be closed Christmas Day and New Year's Day. We appreciate your patience and understanding.)